Qualifications:

Credentials: None

Education: High school diploma/GED

 

Training or Experience Required:  1-2 years of clerical experience handling

switchboard/receptionist work.

 

Special Skills, Knowledge, Abilities:

 

Communication Skills (oral, written, or business):  Basic communication skills to exchange information, give/receive simple instructions and respond to inquiries.  Include filling out forms.

 

Data/Recording Keeping:  Performs data recording/record keeping operations determining what changes need to be made to existing records.

 

Mathematical Skills:  Performs routine computations requiring a knowledge of addition, subtraction, multiplication and division using whole numbers, fractions, decimals and/or percentages.

 

Reading and Interpreting:  Reads and interprets routine written or printed material such as charts, diagrams, maps or instruction material.

 

Business Machines (like computers, copiers, etc.):  Use business machines that can be easily learned from simple manuals or simple verbal instructions.  Such machines include but are not limited to photocopiers, postage machines, calculator, and multi-line telephone consoles.

 

Typing Skills:  Incidental typing;

 

Reports to:  Principal or Assistant Principal

 

Job Goal (purpose of position):  Performs skilled level switchboard/receptionist/clerical duties under limited supervision to assist the principal and assistant principal in the efficient functioning of the school.  Works with parents, children, faculty, and other schools and departments. Is responsible for assisting with clerical tasks.

 

An incumbent in this position will follow generally standardized operating policies and procedures.  On occasion will have to interpret policies and procedure.

 

Contact with Others:  An incumbent in this position has regular contact by telephone or in-person with the public to determine actual information needed.  The incumbent is expected to try and resolve parental complaints but if not able to do so, will refer the caller to the principal.

 

Other Performance Measures:

 

Successful performance of the job requires excellent customer service/people skills to resolve problems and provide information as requested.  It requires following safety guidelines and policies to reduce accident, injury or further illness to self or others. It requires following school dress standards, proper attendance or leave policies, and other work-habits concerns.

 

Creativity, initiative, and effective problem solving are important to success of the position.  Must be able to cooperate with other staff members and have a positive attitude towards staff, students. Ad the public to enhance educational goals.

 

Essential Job Functions/Performance Responsibilities:

 

• Handles all telephonic communication that comes into the school and directs the call to the proper parties.  Must be able to know how to direct calls and answer routine information. The telephone is multi-line. Places and logs long distance calls.

• Handles walk-in traffic from parents, patrons, and others seeking information about school, students, etc.  Must be able to direct them where to go or to find teachers and students. Checks students in and out.

• Handles inter school mail and outgoing/incoming mail.  Handles UPS mail. Sorts and distributes mail.

• Notifies students of messages.

• Makes copies.

• Supervises/overseas work of student aides.  Handles P.A. system and paging of teachers and students.  Prepares information to send out over P.A. system.

• Records and verifies long distance phones calls and incoming FAXs.

• Orders supplies for teachers.

• Assists attendance secretary and back up other clerical staff as needed.

• Performs other duties as assigned.

 

 

Supervision Exercised:  No supervision required

 

Physical/Mental Requirements and Working Conditions:

 

Other than those physical/mental requirements included within the essential functions.  Must be able to communicate on the radio and telephone. Must be able to handle large quantities of mail, etc.  Must be able to handle a high volume position.